Hey there! At Tailorz, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever emailed us and got a reply signed by our founder? That’s no accident. We believe in keeping things personal, even as we grow.
Honestly, some of our best product ideas have come from late-night customer emails. So if you’ve got thoughts, questions, or just want to chat about that perfect outfit, we’re all ears.
You’ve got options! Whether you prefer old-school phone calls (we still love those), quick messages, or good old-fashioned letters, here’s how to reach us:
Fun fact: Our Vermont location means we get amazing fall colors outside our office windows—it’s the perfect backdrop for brainstorming new designs!
Remember that time we completely redesigned our sizing chart based on customer feedback? Or when we added petite sizes because enough of you asked? That’s the power of speaking up.
We’re not perfect—sometimes packages get delayed or a seam isn’t quite right. But here’s what we promise: Every message gets read, every concern gets addressed, and yes, we really do have a team member whose job is to make sure nothing falls through the cracks.
Try our live chat (that little icon in the corner) during business hours. Fun story: Our chat team includes two former customers who loved our products so much they joined us!
Or fill out our contact form if you’re not in a rush—we’ll get back to you with thoughtful answers, not canned responses.
P.S. If you’re writing about an order, including your order number helps us help you faster. But no stress if you forgot—we can track it down!
